Shipping Policy for Muffycosmeticnie Jewelry

Effective Date: January 18, 2025

Welcome to Muffycosmeticnie! Our priority is to deliver your stunning jewelry pieces to you quickly, securely, and hassle-free. This Shipping Policy outlines our processes, timelines, costs, and customer obligations for shipments. By placing an order on muffycosmeticnie.com, you agree to the terms outlined here.

1. Shipping Destinations

  • We offer shipping to customers within the United States and internationally.
  • Some restrictions may apply to certain locations due to customs regulations or carrier limitations. If we are unable to ship to your location, we will notify you promptly.

2. Processing Times

  • Orders are processed during our business hours, Monday through Friday (excluding holidays).
  • Please allow 1–3 business days for order processing before shipment. Custom or personalized orders may require additional time, which will be clearly stated in the product description.
  • You will receive a confirmation email at info@muffycosmeticnie.com when your order has been shipped, along with a tracking number to monitor delivery progress.

3. Shipping Methods and Costs

We partner with reliable carriers to provide a range of shipping options tailored to your needs:

  • Standard Shipping: Delivery typically within 5–7 business days for domestic orders. Costs vary based on the weight and value of the package.
  • Expedited Shipping: Delivery typically within 2–3 business days for domestic orders. Additional fees apply.
  • International Shipping: Delivery times vary depending on the destination, generally taking 7–15 business days. Costs are calculated during checkout and may include carrier fees, customs charges, and other surcharges.

Free standard shipping is offered for all orders over $100 (domestic) or as part of promotional events, as advertised on muffycosmeticnie.com.

4. Customs, Duties, and Taxes

  • For international orders, you are responsible for any additional customs duties, taxes, or import fees imposed by your destination country. These charges are not included in our product prices or shipping fees.
  • Delays due to customs processing are beyond our control. We recommend checking your local customs policies to estimate possible costs.

5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email at info@muffycosmeticnie.com.
  • You can track your shipment directly through our website or the carrier’s tracking system for real-time updates.

6. Delivery Issues

  • If your order is delayed, missing, or delivered to the wrong address, please contact us immediately at (706) 217-6348 or via email at info@muffycosmeticnie.com.
  • Ensure all shipping details provided during checkout are accurate. Muffycosmeticnie is not responsible for delays or losses resulting from incorrect or incomplete addresses.

7. Package Safety

  • We take utmost care to package your jewelry securely to prevent damage during transit. If your package arrives damaged or tampered with, please take photographs and notify us within 48 hours of delivery at info@muffycosmeticnie.com.
  • If you suspect your package was lost in transit, contact us immediately so we can assist with a carrier investigation and replacement, if eligible.

8. P.O. Boxes and APO/FPO Addresses

  • We deliver to P.O. Boxes and APO/FPO addresses for eligible shipments. Delivery times may vary based on carrier restrictions and processing times.

9. Order Changes and Shipping Upgrades

  • Changes to shipping addresses or selected shipping methods must be requested within 24 hours of placing the order. Contact us at info@muffycosmeticnie.com or (706) 217-6348 for assistance.
  • Shipping method upgrades may result in additional fees, payable before the updated order is processed.

10. Undeliverable or Returned Packages

  • If your package is returned to us due to an incorrect address, failure to collect the package, or refusal of delivery, we will contact you to arrange re-shipment. Re-shipping costs are the responsibility of the customer.
  • For undeliverable packages due to our error, we will cover the re-shipping costs.

11. Special Shipping Requests

  • For special shipping requirements, including rush orders, gift packaging, or handling instructions, please notify us at checkout or contact us at info@muffycosmeticnie.com. We will do our best to accommodate your request.

12. Customer Support for Shipping

If you have questions, concerns, or require assistance with your shipment, please reach out to our friendly customer service team:

Thank you for choosing Muffycosmeticnie for your jewelry needs. Our commitment is to ensure your items arrive safely, promptly, and ready to delight you.